How long does it take to get a quote?
If you call during business hours (Mon–Fri 8:30am–5:00pm), we can take your basic information on the call and follow up with a written quote the same day. Quote requests submitted online are returned by the next business day.
Do you require a long-term contract?
We offer 12-month service agreements as the standard arrangement. We can discuss shorter initial terms for first-time clients who want to evaluate service quality before committing, though pricing may differ. All terms are documented in writing before service begins.
What happens if something is missed?
Contact us directly and we will address it. If the issue is within scope, we return to correct it at no additional charge. If it indicates a scope gap — something that was not in the original document — we discuss whether to add it formally. We do not argue scope ambiguities; we resolve them in writing.
Do you supply cleaning products and paper goods?
Cleaning chemicals and equipment are supplied by us. Paper goods (toilet paper, paper towels, soap) can be supplied by us at cost or stocked by the facility — we specify which arrangement applies to your account in the service agreement. See our article on who supplies the paper goods for more detail.
Are your crews background-checked?
Yes. All crew members who access client facilities have passed a background check as part of our hiring process.
Do you handle floor stripping and waxing in addition to routine cleaning?
Yes. Floor stripping, recoating, and finish maintenance is a separate service with its own scope and pricing. It can be included in an ongoing maintenance agreement or scheduled as a standalone project. See the floor stripping and waxing page for specifics.
What areas do you serve?
We serve commercial facilities within 25 miles of Hamel, MN. Current service areas include Medina, Plymouth, Corcoran, Maple Grove, Loretto, Independence, Rogers, and Wayzata. Full area list here.
Do you offer day porter service or only nightly cleaning?
Both. Day porter service is available for high-traffic facilities that need restroom checks, lobby maintenance, and spill response during operating hours. It can be combined with nightly janitorial or arranged as a standalone service. See the day porter service page for details.
What is your phone number and how do I reach you after hours?
Our main line is (866) 958-8773, answered Mon–Fri 8:30am–5:00pm. Outside those hours, the quote request form reaches the same inbox and is returned the next business morning.